Refund policy

At BarChefs, we are committed to delivering high-quality products and ensuring customer satisfaction. Please review our return policy carefully:

Small Items

We offer a 7-day return window for small items that ship via standard carriers (e.g., UPS, FedEx). To qualify for a return:

1. Items must be unused, in their original condition, and in their original packaging.
2. The return request must be initiated within 7 days of delivery.

Return Process for Small Items:

• Contact us at [insert contact info] with your order number and reason for return.
• Approved returns will receive a Return Authorization Number (RA#) and instructions for shipping the item back.
• The customer is responsible for return shipping costs unless the item was defective or damaged upon arrival.

Large or Freight-Shipped Items

Due to the custom nature and logistics involved in shipping large items, we do not accept returns for these products unless the item arrives damaged or defective.

Damaged Freight Items:

• All freight deliveries must be inspected upon arrival. If your item arrives damaged, please:
  1. Note the damage on the delivery receipt before signing.
  2. Take photos of the damage and packaging.
  3. Report the damage to us within 24 hours of delivery at [insert contact info].
  • We will work with you to resolve the issue promptly, including replacements or repairs as needed.

Non-Returnable Items

• Custom-made or personalized products
• Items that have been used, modified, or installed

Refunds

Approved refunds will be processed once the item is received and inspected. Refunds will be issued to the original payment method and may take 5-10 business days to process.